Privacy Policy

At Spinalto Casino, we place the highest value on the privacy and security of our players. This Privacy Policy explains in detail how we collect, store, use, and protect your personal data when you use our website and services. Our policy is in strict compliance with the General Data Protection Regulation (GDPR) of the European Union.

1. Information we collect

To offer you a safe and responsible casino experience, we collect the following categories of personal data:

• Identification Data: Name, date of birth, copy of ID (as part of Know Your Customer - KYC).
• Contact Data: Email address, phone number, physical home address.
• Financial Data: Transaction history, preferred payment methods, partially masked credit card details, and bank account numbers.
• Technical Data: IP address, browser type, device information, and login data.
• Usage Data: Information about how you navigate our website, games played, betting history, and interactions with customer service.

2. Purposes of data processing

The collected information is processed for the following purposes, based on legitimate interests or legal obligations:

• Service Provision: Creating and managing your player account and processing your bets and transactions.
• Legal Obligations: Preventing fraud, anti-money laundering (AML), and ensuring responsible gaming protocols.
• Communication: Sending important account notifications and providing technical or customer support.
• Marketing (if authorized): With your explicit consent, we may send you personalized promotions and bonuses.

3. How we protect your data

Security is a fundamental pillar of Spinalto Casino. We implement robust technological and organizational security measures. This includes 256-bit SSL (Secure Socket Layer) encryption, firewalls, intrusion detection systems, and strict access controls for our personnel.

4. Sharing data with third parties

Your personal data is never sold to third parties. We only share data in the following strictly defined scenarios:

• With payment providers to facilitate your deposits and withdrawals.
• With regulatory and law enforcement agencies when legally required.
• With carefully selected service providers (such as ID verification services) under strict data processing agreements.

5. Your rights under the GDPR

As a resident of the European Union, you have various rights regarding your personal data. You have the right to:

• Access: You may request a copy of the data we hold about you.
• Rectification: You may request the correction of inaccurate or incomplete data.
• Erasure (Right to be forgotten): You may request the deletion of your data, provided this does not conflict with our legal retention obligations (such as AML regulations).
• Objection: You may object to the processing of your data for marketing purposes.
• Data Portability: The right to have your data transferred in a structured format to another service provider.

6. Data Retention

We do not retain your personal data longer than necessary for the purposes for which it was collected. Due to anti-money laundering laws and licensing requirements, we are generally required to retain customer data and transaction histories for up to five years after account closure.

7. Contact Information for Privacy Inquiries

For questions, requests, or comments regarding this Privacy Policy, please contact our Data Protection Officer (DPO) at [email protected].